Cancellation/No Show Policy
Physio Essentials & Pilates Studio takes Pilates class bookings by the block/term. We understand that things don’t always go to plan and sometimes you cannot make your session. To ensure that we can provide essential, beneficial & high quality Pilates programs for all interested clients, we ask that if you cannot attend you session, that you notify us at least 90 minutes prior to your start time. Notification can be provided via our online client portal, phone call, message left on our answering machine (if calling out of hours), an email, Facebook message or via our ‘contact us’ page on our website.
The following fees will apply for non-attendance/failure to provide notice at least 90 minutes prior to your session start time:
- For PREPAID programs: forfeit of your paid class fee
- For CASUAL bookings: 50% cancellation fee
Notice provided at least 90 minutes prior to your program start time, will be at no charge.
For sessions within the school holiday periods,
- For PREPAID programs: forfeit of your paid fee class (irrespective of notice)
- For CASUAL bookings: 50% no show fees; no fees for cancellations with notice
Make Up Session Policy
With Physio Essentials & Pilates Studio’s valuable prices, if you are enrolled as a ‘pay per term’ client, there are no refunds/roll over of sessions paid, should you miss a session without adequate notice. If however you inform us that you cannot attend your program, at least 90 minutes prior to your start time, we will endeavour to organise you a ‘make up’ session. Make up sessions can only be claimed within the following policy –
- with notice of non attendance at least 90 minutes prior to session start time
- within a 2 week period of the affected session
- within the same term of the affected session
- in an available vacancy in any of our scheduled session
- not in any school holiday session/program
Please note, no make up classes are available for holiday Pilates classes. Please contact the Physio Essentials team via phone/email/Facebook/website to organise your make up session.
These policies are to enable Physio Essentials to provide essential, beneficial and high quality services at all times! We pride ourselves on preparing and providing individualised, high quality services to our clients. We thank you for understanding and assisting us to provide our services to as many people as possible. We don’t want anyone to miss out! So please be mindful, and communicate! Help us, help you and others with your personal health/exercise goals!!
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