Patient Policies

Client Rights
In our practice, we do not refuse access to care based on age, gender, race, disability, Aboriginality, beliefs, ethnicity, sexual preference or health status. Clients have the right to know the qualifications of their treating health professional, see the Physiotherapist of their choice, refuse intervention, seek further opinion, provide feedback or make a complaint. Physio Essentials has the right to refuse to provide a service, where there are reasonable and non-discriminatory reasons for doing so. These include when a client has behaved in a threatening or violent manner, or there has been some other cause for a significant breakdown of the client-practitioner relationship.

Consent for treatment
Your Physiotherapist will discuss any possible risks and the benefits prior to proceeding with any treatment option. This is to assist you in making informed and appropriate decisions. You have the right to refuse or consent to any treatment options proposed to you. Once consent is give, you can also withdraw it at any time. You are encouraged to ask questions at any time. It is your responsibility to provide the Physiotherapist with any relevant information that may impact on the level of associated risks with your treatment options.

Privacy and release of information
To assist with your essential and high quality care, Physio Essentials & Pilates Studio is required to collect some personal and medical information from you. From time to time, Physio Essentials & Pilates Studio may also need to exchange your information with your doctors, medical specialists and other clinical treatment providers. Your information will also be used by us for administrative purposes, billing and within this company. In the case of a Workers Compensation, CTP or other insurance claim, it may be necessary to collect and/or disclose information to such associated third parties. Physio Essentials & Pilates Studio has a Privacy Policy. Physio Essentials stores your data both in written format as well as electronic. Written information is stored securely within locked filing cabinets. Electronic details are stored via PowerDiary – our online practice management system. This system as fully encrypted systems with data stored on Australian shores and adheres to Australian electronic data storage laws. Physio Essentials privacy, and data storage polices are available for viewing and copy on request from Physio Essentials.

Cancellation Policy
Physio Essentials always provides allocated appointment times with the physiotherapist to ensure the provision of high-quality care, at all times. Therefore, clients running late should call the clinic and inform Physio Essentials as soon as possible. Any late arrivals will result in reduction of consultation time. Arrivals of more than 10 minutes will require re-scheduling. Consecutive late arrivals that require re-scheduling, or more than 2 sessions, will result in a re-scheduling fee equivalent to the consultation fee of the last re-scheduled appointment. For non-attendance without notice of at least 3 business hours, you will incur a 50% cancellation fee. Any cancellations provided at least 3 business hours prior to your appointment time, will be at no charge. I understand that cancellation fees cannot be charged to my Health Fund, as the service was not rendered.

Payment Policy
Payments for services will be paid at the current rate of service on the same day of service. If treatment is related to Workers Compensation, CTP Third Party Insurance, or treatment services are cover by other third parties, your billing information will be released to these parties. It is the responsibility of the client to cover any outstanding accounts, should the claim be declined/not paid by the third party for any reason. For Chronic Care Plans (EPC), I understand that payments for all sessions are required in full, at Physio Essentials current fee schedule, except for aged pensioners and retirees, where full payment is required for the first session only for each calendar year/referral. Medicare may provide a potential rebate on any payment. Rebates can be processed on the spot on your behalf, by Physio Essentials.

Cancellation fees (as per policy above) cannot be billed to third parties, and are billed directly to the client in any instance.

Practice Information Sheet
To view our current practice information sheet, please click here